FAQ
1. How long does shipping take?
Shipping time depends on your location:
United States: 7– 21 business days
Europe: 7–15 business days
Australia & Canada: 8–18 business days
Other countries: 10–20 business days
Please note: Processing time is 1–3 business days before shipment.
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2. How do I track my order?
You can track your order here:
👉 Track Your Order (link footer)
Or paste your tracking number on your courier’s website once available.
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3. Why is my tracking information not updating?
Tracking may take 2–5 days to update depending on the shipping carrier.
This is normal during peak seasons and international shipping.
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4. Do you offer returns or exchanges?
Yes, we offer 30-day returns & exchanges for unused items in original condition.
Please contact us before sending anything back.
👉 Email: dongduylinh2021@gmail.com
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5. What should I do if my item arrives damaged or incorrect?
We sincerely apologize for any inconvenience.
Please email us within 48 hours with:
Order number
Photos of the item received
A brief description of the issue
We will arrange a replacement or refund for you.
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6. Can I change or cancel my order?
You can change or cancel your order within 6 hours after purchase.
After this window, your order may already be processed and cannot be modified.
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7. Do you ship internationally?
Yes! DUYTREND ships to over 100+ countries worldwide.
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8. What payment methods do you accept?
We accept:
Visa
Mastercard
American Express
PayPal
Shop Pay
Apple Pay
Google Pay
All payments are encrypted and secure.
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9. My package shows delivered, but I didn’t receive it.
Please check:
Your mailbox / front door
Neighbors or family members
Local post office
If still not found, email us and we will help follow up with the courier.
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10. How can I contact customer support?
You can reach us anytime at:
📧 dongduylinh2021@gmail.com
We reply within 24 hours (Mon–Sat).
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